Contact Us

We're happy to help with orders, downloads, refunds, privacy requests and your account.

Santa's North Pole Tracker is operated by EProducts Empire.

Our verified support email and mailing address are being finalized and will be listed here and on the Contact page before the shop opens.

We aim to reply within 2 business days, and within 10 business days for privacy requests (or sooner where the law requires).

Your purchases and keepsakes are always available in My Account. Please include your order date and product name so we can help quickly.